Privacy Policy

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Submit a contact form
• Make a donation
• Sign up for our newsletter or mailing list
• Register for events
• Volunteer or apply for employment
• Otherwise communicate with us through the website

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Date and time of visit

This information is collected through cookies and similar tracking technologies and is used to improve website functionality and user experience.

How We Use Your Information

We use the information we collect to:

• Provide services and respond to your inquiries
• Process donations and send receipts
• Send newsletters, updates, and information about our programs (if you have opted in)
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraud and enhance security
• Communicate with volunteers, donors, and supporters

How We Share Your Information

Women & Children First does not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email distribution, website hosting). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Compliance: When required by law, subpoena, or legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: When you explicitly consent to sharing your information for a specific purpose.

Donor Privacy

Women & Children First respects the privacy of our donors. We do not share, sell, or trade donor information with any other organization or individual unless required by law or with explicit donor consent.

Donors may request to remain anonymous and may opt out of acknowledgment in publications or public donor lists.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner organizations, and resource providers. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Third-Party Payment Processing

Donations made through our website are processed by secure third-party payment processors. We do not store credit card information on our servers. Payment information is transmitted directly to our payment processor using industry-standard encryption.

Email Communications

If you subscribe to our email list, you will receive newsletters, updates, and information about our programs and events. You may unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any email
• Contacting us at [email protected]
• Calling 501-376-3219

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete that information.

Confidentiality for Crisis Services

Special Protections for Shelter Guests and Hotline Callers:

Women & Children First takes extraordinary measures to protect the confidentiality and safety of individuals who use our crisis services:

• Our shelter location is confidential and not disclosed publicly
• Hotline records are kept confidential in accordance with state and federal law
• We do not share information about shelter guests or hotline callers without explicit consent, except as required by law or necessary to protect safety
• All staff and volunteers are trained in confidentiality protocols

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and operational requirements)
• Opt out of marketing communications
• Withdraw consent for data processing (where consent is the basis for processing)

To exercise these rights, please contact us at [email protected] or 501-376-3219.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

Women & Children First reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after any changes indicates your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected about you.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: